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In this section of the website, you can find the main informational documents, as required by transparency regulations.

In line with our Ethical Code, we are committed to adhering to the rules and principles regarding the transparency of banking and financial operations and services, aiming to make the essential elements of the contractual relationship and any changes known to customers.

We invite you to consult the regulations of the Bank of Italy available at the following link.

For any clarification regarding the documents on this page, please do not hesitate to contact us using the form.

Anticipo102 Information Sheet
Dilazione Information Sheet
ProSoluto supplier Information Sheet
Bail-In Information Sheet
Bail-In Information Sheet
INFORMATION SHEET FOR THE ASSIGNMENT OF THE TAX CREDIT, THE SO-CALLED SUPERBONUS 110%, AND THE ECO-SISMABONUS
Information Sheet for the Assignment of the Tax Credit, the so-called SUPERBONUS 110%, and the ECO SISMABONUS
credit bureau information sheet
Credit Bureau Information Sheet
Mediator appeal information
Regulation
Banking Mediator
Financial Banking Mediator
Business Current Account (Conto102) Information Sheet
Conto102 Information Sheet
Current Account Pro (Conto102 Pro) Information Sheet
Conto102 Pro Information Sheet
CURRENT ACCOUNT IN SIMPLE WORDS
Bank of Italy Guide
Signature loans information sheet
Signature Loans Information Sheet
Tax credits information sheet
Tax Credits Information Sheet
Depositors Information Sheet
Depositors Information Sheet
Deposito102 online (Deposito 102) information sheet and its Internet Banking Service
Deposito102 and Internet Banking information sheet
General Terms and Conditions
Internet Banking (InBank) Information Sheet
DEPOSITO102 pre-contractual document
Factoring Information Sheet
ProSoluto Transferor Information Sheet
REGULATION FOR TRANSACTIONS WITH RELATED PARTIES
Regulation for Transactions with Related Parties
Dormant Accounts Information sheet
Dormant Accounts Information sheet
Complaints management
Complaints Submission Procedures
Complaints Submission Procedures
2022 Complaints Report
2021 Complaints Report
2020 Complaints Report
2019 Complaints Report
2018 Complaints Report
ABF Appeal Information
ABF Guide
ABF Guide (in simple words)
TEGM
Calculation of the TEGM
Survey of Effective Global Interest Rates Med
PAYMENT SERVICES
Your Rights when making a payment in Europe